Saturday, October 20, 2012

Handling a crisis in South Africa: HWB's Evelyn John Holtzhausen

South Africa has been awash in a tidal wave of corporate crises over the past few months. First there was the Woolworths saga, where the retailer was accused of copying the Frankie’s soft drink brand. Then there was the exposé on Auction Alliance and the allegations of kickbacks and other dodgy practices in the auction industry. And Velvet Sky airlines lost the plot and its reputation when its failure to pay its fuel bills resulted in thousands of passengers being stranded around the country.

These are big companies – ones that should have known better than to be left floundering in the wake of a crisis without a crisis communications plan in place to handle the fallout.

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